Data Management
At ElevateMe, our mission is to help you along your fitness and wellness journey and we want you to have control over your Personal Data that you provide to us over the course of that journey.
This Data Management page will give you information on how we share data and your rights to opt-out of certain data sharing practices.
Like many digital companies, the ElevateMe mobile application and website are built using different technologies and service providers. Because of this, we are unable to offer a singular way to opt-out. However, step-by-step OPT-OUT instructions for all your available options are listed below. You may also visit our Privacy Policy for additional information related to your privacy.
But First, Some Context About the Companies We Work With
The California Consumer Privacy Act (CCPA) requires a business to tell its California consumers how it shares their data, if their data is “sold,” and provide ways for users to opt-out of (or “turn off”) the sale of their data. “Sold” and “sale” in this case doesn’t mean providing data in exchange for money- we don’t do that. “Sold” instead means passing data, including technical device data, to another company that might use that data for its own purposes, such as for advertising.
Our Service Providers
We may collect your Personal Data when you engage with the ElevateMe service (website or app) and the associated online communities. This includes when you click on advertisements, interact with our social media pages, submit content, leave reviews, or otherwise enter information into comment fields, blogs, message boards, events, and other community forums affiliated with ElevateMe.
Companies That Use Data At Least Partially For Their Own Purposes
When we share data with companies that use data at least partially for their own purposes (for example, for certain targeted advertising) it is considered a “sale” of information under the CCPA. This occurs primarily with companies involved in online advertising and related services.
The What:
Opting Out of Personalized and Targeted Advertising
We display advertising on ElevateMe. In order to make relevant advertising and marketing content appear, some information is passed beyond our service providers to third parties.
Here’s how it works: When you open the ElevateMe app or visit our website, we detect some information about you, your device, and your usage of our services. We send out a signal to our ad-serving partners containing this data. Those contracted service providers then share and match that signal up with third parties and companies who would like to reach consumers and users like you. This all happens in the time it takes to load a web page or open the mobile app.
ElevateMe Account Holder
If you use and have an account with ElevateMe and wish to opt-out of personalized advertising, please see instructions in the “Limiting Cookies and Other Tracking Technologies,” “Opt-out of Relevant and Useful Ads,” “_Change Your Device Settings_” sections below.
Non-Account Holder
If you wish to opt-out of companies using data for personalized advertising, please see instructions in the “_Limiting Cookies and Other Tracking Technologies_” section below.
Opting Out of Practices Associated with Visiting Our Website:
When you visit our websites, even if you don’t log in or create an account, we collect and store limited information. We may use cookies and use other tracking technologies (such as web beacons) or identifiers (such as IP address) as noted in our Privacy Policy. Account holders and Non-account holders can visit the “Limiting Cookies and Other Tracking Technologies” section below for instructions on how to opt-out and limit certain tracking.
The How:
Limiting Cookies and Other Tracking Technologies
- Cookie Consent and Cookie Opt-out: We provide easy-to-use tools across our websites that help you manage different types of cookies, including cookies related to marketing and advertising. If you are located in the European Union or United Kingdom, we will ask for consent for this type of tracking when you first visit the ElevateMe website. For users in other locations, you can access and manage your choices by looking for the “Cookie Preferences” links in our footers. Just click on this link and select “More Information.” Here, you can opt-down or out of certain categories of tracking. You can also opt-out of specific vendors by selecting “Advanced Settings” and “View Cookies.” Save your selection by clicking “Submit Preferences.” Please note that you will still see advertising and marketing content, it just may not be as relevant to you.
- Interest-Based Advertising Opt Outs, Choices, and Control: If you live in the United States, Canada, or the European Union, you can visit Ad Choices (US), Your Ad Choices (Canada), or Your Online Choices (EU) to find a convenient place to opt-out of interest-based advertising with participating entities for each region. More information is available in our Privacy Policy.
- Clear Your Browser Cookies and Cache: You can also regularly clear your browser cookies and cache to limit how you are tracked on the ElevateMe website, as well as any other sites you may visit. Please note that clearing your cookies will also reset your prior given cookie preferences on our site. Please see the following instructions for how to delete your cookies from your browser:
Opt-out of Relevant and Useful Ads
For more information on this feature please see our FAQs. Please note that turning this feature off will not remove advertising. It will limit what data is used to show to those ads.
- To opt out of personalized, targeted advertising on web, please visit the settings page. Select “personalization” and uncheck the Relevant & Useful Advertising option.
- To opt out of personalized, targeted advertising in the mobile app, please visit the more menu (…) then select “Privacy Center.” Choose “Personalization” and uncheck the “Relevant & Useful Advertising” option.
Changing Your Device Settings
Mobile Device Limit Ad Tracking Settings - Control how your mobile advertising IDs are used.
- iOS - Open the Settings App > Tap Privacy > Scroll and tap Advertising > Toggle on “Limit Ad Tracking.”
- Android - Visit Settings > Select Google > Select Ads > Toggle “Opt out of ads personalization.”
Other Ways To Manage Your Data:
Unsubscribe From Email Marketing
If you would like to unsubscribe from email marketing please visit the Preference Center.
Delete Your Account
To delete your account, sign in via the ElevateMe mobile application:
- iOS – Go to “More” > “Help” > “Delete Account.”
- Android – Go to “Menu” > “Help” > “Delete Account.”
If you can no longer access your account, please reach out to our Customer Happiness team for assistance. Further information can be found in the 'Contact Us' section below.
Please note that once you delete your account, it cannot be recovered. In addition, note that it may take our outbound email system up to 72 hours to remove you from our email rotation.
Access Your Data
Our file export feature allows you to export your meal level nutrition details, progress history, and exercise history. Premium users may use this feature to see their information in Excel and other data programs, perform custom analysis on their information, print out their information, or share their information with someone else, such as a personal trainer.
This file export feature can be accessed using both the ElevateMe website and app. To download a copy of your fitness and wellness data:
- Website – From the “Home” screen, click on the “Reports” button in the main menu bar. Next, click the green “Export” button from the “Charts and Reports” screen. Clicking on this button will take you to the “Export Information” screen, where you can confirm your email address and choose your date range for the export. Then, click once more on the green “Export” button.
- iOS – There are two ways to access the file export feature on the ElevateMe iOS app. From the “Home” screen, you can either (1) tap on “More” in the menu > “Nutrition” > tap on “Export” in the top right corner of the screen, or (2) tap on “Progress” in the menu > tap on “Export” in the top left corner of the screen. For both of these methods, once you tap on “Export”, you will be taken to the “Export Information” screen, where you’ll be asked to confirm your email address and choose a date range for the export. Then, tap on the “Export” button.
- Android – There are two ways to access the file export feature on the ElevateMe Android app. From the “Home” screen, either (1) tap on “Nutrition” in the menu > tap on the “Export” icon in the top right corner of the screen, or (2) tap on “Progress” in the menu > tap on the “Export” in the top right corner of the screen next to the “+” icon. For both of these methods, once you tap on the “Export” icon, you will be taken to the “File Export” screen, where you’ll be asked to confirm your email address and choose a date range for the export. Then, tap on the “Export” button.
For each of these methods, you will receive an email from ElevateMe with a link to download your files. Your information will be downloaded as a set of .CSV files inside of a zip file. We recommend downloading the files on a computer instead of a mobile device. For more information on exporting your files and on .CSV files generally, please review the Data Export FAQs.
If you can no longer access your account, or would like to submit a Subject Access Request, please reach out to our Customer Happiness team for assistance. Further information can be found in the ‘_Contact Us_’ section below.
Verifying Requests
Users must reach out to us directly from a verified email address, pass a challenge response, and/or confirm information associated with the account.
Please note, ElevateMe will not directly honor automated or triggered rights requests from third party companies without further verification directly from the user, proof that the user has made this request, and proof that the user owns the account.
Contact Us
You can contact us as specified in our Privacy Policy.
